Shipping & Returns

Processing & Shipping

Printed shirts are made to order. When needed, we order your blank shirt after your order is placed, then print and prepare it for shipment. Unprinted shirts are ordered and prepared for shipment without printing.

Please allow up to 5 business days for processing before shipment. Shipping time is additional, and carrier delivery times may vary.

If a supplier stock issue affects your order, we’ll contact you with available options.

Returns for Non-Personalized Items

Non-personalized items—including everyday designs, holiday designs, and blank shirts—are eligible for returns.

Contact us within 7 days of delivery to request a return. Items must be unworn, unwashed, and in their original condition. Trying on an item for fit is fine; items worn for an event or regular use are not eligible for change-of-mind returns.

Once we receive and inspect your approved return, we’ll refund the price of the returned items to your original payment method. Original shipping charges are not refunded.

Customers are responsible for return shipping for sizing or change-of-mind returns.

Custom & Personalized Orders

Items created through a custom request or personalized for you cannot be returned for sizing or change of mind. Please review sizing and personalization details carefully before ordering.

If your custom or personalized item arrives defective, damaged, or incorrect, contact us within 7 days of delivery with photos of the issue. We’ll arrange a replacement at no additional cost rather than a refund.

Defective, Damaged, or Incorrect Items

Please contact us within 7 days of delivery with your order number and clear photos of the issue.

For non-personalized items, we’ll arrange an approved return and refund or a replacement. For custom and personalized items, we’ll arrange a replacement.

We cover any required return shipping and replacement shipping when an item is defective, damaged, or incorrect. Please contact us before sending anything back.

How to Request a Return or Replacement

Email natonedesigner@gmail.com with your order number, the reason for your request, and photos when reporting an issue.

All returns must be approved before mailing. We’ll provide return instructions after reviewing your request.